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EASY FOR CUSTOMERS
- One-demand or scheduled services
- No software download needed
- One-click connection
- Automated video call routing
- Flexible workflow & custom UI
- Video, voice, text options
COMPREHENSIVE FEATURES
- Invite & add people to session in real-time
- Waiting room with customer & call details
- Quick access to frequently used content
- Co-browse, share files & videos
- Complete forms, signatures, verify ID
- 20 real-time reports & analytics
Video Chat Customer Service System for
Services • Retail • Direct to Consumer
6 ways for customer to connect with one click:
- Add to digital ads & partner websites
- Expand product & service offerings
- Engage customer at moment of need
- On-demand or scheduled services
- Easy implementation
Video Chat Customer Service System for
Remote Equipment Support
Companies like Whirlpool use Live Expert for virtual equipment repair and support for technicians and customers.
- Improve access to service for customers
- Improve service response time
- Improve first call resolution
- Reduce service & support costs
- Provide live engagement with social distancing
Customizable Mobile App or SDK
Comprehensive iOS and Android app for all use cases.
- Custom branding and menu of services
- Custom UI and on-screen messages
- Live agent or self-service options
- Interactive tools for consultation & collaboration
- Secure encrypted messaging
Live Expert Studio
What agents use for online, mobile video chat
- Automated video call routing to available staff
- Automated queue mgmt. and afterhours message
- Detailed view of all customers in session & waiting
- Detailed view of all agent status & expertise
- Invite another agent. Transfer live video calls
- Invite & add 3rd party to session in real-time
- Library of frequently used webpages, videos, forms
- Co-browsing, screen sharing, annotation
- Complete forms, obtain signature, verify ID
- Automatically saves documents & photos to cloud
LIVE EXPERT ANYWHERE
Human interaction on websites
LIVE EXPERT MOBILITY
Live mobile consultations
LIVE EXPERT STATION
Unlimited expertise at every location