Best-In-Class Virtual Customer Service
System & Kiosks for Government Services

Live assistance is more effective than self-service. Virtual service is an efficient staffing model.
Greater access and availability of services.

Counties That Use Live Expert System

Recorder Services:
 Clark County (NV) ● Maricopa County (AZ) ● Navajo County (AZ)

Treasurer Services:
 Clark County (NV)

County Clerk & Court Services:
Orange County (CA) ● Bexar County (TX) ● Franklin County (OH)

Other Government Services That Use Live Expert:
 Airports ● State Agencies ● Police Departments ● Libraries

Best-In-Class System

  • Automated video call routing to available agent/service.
  • Automated customer queue mgmt., after-hour workflow.
  • Live agent & self-service options available at kiosk.
  • Live video call transfers; invite 3rd party to video call.
  • Agents see status of all customer & agent sessions.
  • Agents can co-browse, view & control kiosk screen.
  • Agents have one-click access to content & forms.
  • Customers can complete forms, provide signature,
    make payment, have ID verified.
  • 25 real-time, configurable reports & analytics.
  • 15+ Years of R&D / 1600 Kiosks Deployed
  • Used across many industries.

Best-In-Class Kiosks

  • Freestanding & countertop options.
  • Highest quality components.
  • Manufactured in the US.
  • Available at unmatched prices.

Unparalleled and Versatile Web Module

  • Video calling from customer’s phone or computer.
  • No app download needed. Works with all browsers.
  • Make video calls by scanning a QR code, clicking a web widget or link in a text or email.
  • Callback request option when no agents are staffed or customer is in waiting room. Avoid lost sales.
  • Use existing website & PMS with no integration needed.
  • Customers can upload photos & documents to agents.
  • Verify ID, make payment, obtain signature.
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