Video Chat Kiosk System

Virtual Service • Efficient Staffing • 1000+ Video Kiosks Deployed

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    • Custom menu with live agent & self-service options
    • Multi-language support
    • Automated video ​call routing
    • Automated waiting room & after-hours process
    • Co-browsing, screensharing, remote control
    • Wide range of integrated devices
    • Flexible kiosk, all-in-one PC and tablet options
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    Retail • Services • Telecom

    Companies like Integrity Staffing, Anytime Storage, and Staples Canada use Live Expert kiosks for sales and support services

    • Efficiently expands product and service offering to drive revenue growth.
    • Interactive tools for consultation, collaboration, and order processing.
    • Add access to partner services for additional revenue streams.

    Travel • Hospitality • Education

    Companies like Hertz, Globecar, Denver International Airport, and San Antonio College use Live Expert kiosks to create points of presence at partner locations.

    • Efficiently expands footprint and brand awareness.
    • Live advisors significantly increase customer conversion and purchase value.
    • Reduces customer abandonment associated with self-service kiosks.
    Kiosk Video Chat
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    DMVs • Police • Courts • Recorder

    Government organization like the Arizona Dept of Transportation, Baton Rouge Police Dept, and Franklin County (Ohio) Municipal Court and Marcopa County Recorder use Live Expert kiosks to provide better, safer access to services for citizens.

    • Reduce customer density & wait times at government offices.
    • Staff can virtually assist customers from home or other offices.
    • Live agents speed up the process and ensure that steps are completed accurately and completely the first time.

    Live Expert Studio

    Comprehensive application for agents

    • Automated video call routing to available staff
    • Automated queue mgmt. and afterhours message
    • Detailed view of all customers in session & waiting
    • Detailed view of all agent status & expertise
    • Invite another agent. Transfer live video calls
    • Invite & add 3rd party to session in real-time
    • Library of frequently used webpages, videos, forms
    • Co-browsing, screen sharing, annotation
    • Complete forms, obtain signature, verify ID
    • Automatically saves documents & photos to cloud
    Integrated with Saleforce Genesys etc. 2
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    LIVE EXPERT STATION

    Unlimited expertise at every location

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    LIVE EXPERT ANYWHERE

    Human interaction on websites

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    LIVE EXPERT MOBILITY

    Live mobile consultations

    Learn how Live Expert can transform your business.

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