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LIVE EXPERT ® Virtual Customer Service System
LIVE EXPERT ® Virtual Customer Service System
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
✔ Customers can instantly video chat with an available agent via kiosks or their mobile devices.
✔ A comprehensive platform with both
kiosk and web modules.
✔ Kiosks built with the highest quality components, with freestanding and countertop models available.
Purpose-Built with Highest Quality Components • Freestanding & Countertop Models Available
Manufactured in US • Unmatched Prices
More government functions are adopting virtual customer service for a wide range of services.
Benefits are improved access to services, quality of services, and staffing efficiency.
Benefits are improved access to services, quality of services, and staffing efficiency.
More government entities are adopting virtual customer service for a wide range of services, improving staff efficiency and service availability.
Virtual customer service achieves greater customer usage and produces superior service outcomes than self-service.
Virtual customer service achieves greater customer usage and produces superior service outcomes than self-service.
What customers use to video chat with agents:
Live Expert Station
Video kiosk system
for customer service.
Live Expert Anywhere
100% browser-based video chat
customer service system
Live Expert Mobility
Add video chat customer
service to your mobile app.
What agents use to video chat with customers:
Live Expert Studio
- Automated video call routing to available agent.
- Automated queue mgmt. and after-hours workflow.
- Detailed view of all customers in session & waiting.
- Detailed view of all agent statuses and expertise.
- Invite another agent into video call. Transfer live video calls.
- Invite & add 3rd party to video call in real-time.
- Library of frequently used content & forms. One-click access.
- Remote control kiosk screen, screen share, co-browse.
- Complete forms, obtain signature, verify ID.
- Automatically saves documents & photos to cloud.
